Terms of Service

When you make a reservation through the website, you choose a service/ride subject to availability. Before you confirm your choice, the page/booking flow provides contract-essential information and the provider’s identity in a clear form, as required by the applicable consumer protection rules, including: Закон України "Про захист прав споживачів" від 12.05.1991 № 1023-XII, Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, стаття 13, стаття 17.

You must provide accurate information needed to perform the reservation (for example, contact details, pickup/meeting details, and requested timing).

Prices shown on the website are the prices applicable to your selected service/ride at the time of booking, unless we clearly indicate otherwise before you confirm. Any additional charges (if applicable) should be described before confirmation to avoid misleading information, as required by Закон України "Про захист прав споживачів" and Закон України "Про рекламу" від 03.07.1996 № 270/96-ВР, including requirements related to misleading or false information (введення в оману, неправдива інформація).

We may adjust availability due to operational reasons. If changes affect your reservation, we will notify you through the contact details provided at booking, where possible. The provider’s identity is available in these Terms and in the site’s contact information.

If the website content is treated as an offer/advertising, we will not omit materially important information needed for an informed choice, including requirements under Закон України "Про рекламу" від 03.07.1996 № 270/96-ВР.

• You must be ready at the agreed pickup/meeting time.
• You must provide correct meeting location details.
• During the ride, you must follow reasonable instructions of the driver/provider and comply with applicable safety rules and local laws.
• We may refuse or discontinue service if conduct creates safety risks or materially disrupts the ride.

To the maximum extent permitted by law, the scope of responsibility is limited to direct losses caused by proven breach of applicable obligations. Nothing in these Terms limits statutory rights you have under Ukrainian consumer protection law.

For consumer complaints and disputes, you must have a clear path to submit claims and exercise your rights. We provide complaint handling availability and will not obscure required information on how to submit claims. Relevant legal bases include: Закон України "Про захист прав споживачів" від 12.05.1991 № 1023-XII, Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX, порядок подання претензій, позасудове врегулювання спорів.

How to submit a claim: send a message to contact@logicbasenet.com or call +380 953 007 1180. Please include your booking details and a description of the issue.

Cancellation terms depend on the reservation type and timing. If a refund applies, it will be processed in accordance with the applicable terms shown at booking and mandatory consumer law. Where we require additional clarification, it will be provided before confirmation.

Requests to cancel or change a reservation should be made using the contact details above as soon as possible.

If we process personal data (for example, contact details and booking information), we do so under the principles of the Law of Ukraine on Personal Data protection, ensuring lawful processing and transparency. Legal basis: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI. For details, please see the Privacy Policy and any notices shown during booking.